Terms and Conditions

1 – Exhibition Organization and Management

The specifics of the exhibition, such as dates, venue, hours, and entry fees, are determined and can be altered at the discretion of Knowlex Global Events Management LLC (Dubai), the event’s organizer. Exhibitors may end their displays on the originally agreed date in case of an extension but cannot remove or alter their stands before the official closing. Exhibitors are required to abide by the guidelines in the Exhibitor’s Manual and are accountable for any non-compliance with the site owner’s or primary tenant’s regulations, which are also outlined in the Manual. The Organizer is not responsible for any effects of enforcing these general rules.

2 – Participation Eligibility

The Organizer decides on eligible exhibitor categories and the list of products/services to be displayed. Exhibitors can only showcase their own or represented products/services and must provide a brand list if they are agents or distributors. The Organizer has the right to exclude or include products/services based on the exhibition’s objectives. All exhibitors must comply with UAE regulations for displayed items unless they are meant for use outside the UAE. Exhibitors must also avoid misleading or unfair promotional activities.

3 – Registration Process

Prospective exhibitors must complete, sign, and stamp a participation contract. This contract is binding and obligates the exhibitor to pay for their stand and related costs, once accepted by the Organizer.

4 – Admission Oversight

The Organizer’s decisions on contract acceptance are final and need not be justified. Refused applications will be refunded minus administrative costs. Contracts from exhibitors under bankruptcy management are void, unless a court permits continued operation, in which case the Organizer may choose to maintain the contract.

5 – Stand Usage

Exhibitors cannot transfer, sublet, or share their space, either for free or for a fee. Joint presentations by multiple exhibitors are allowed with prior approval and a joint participation contract.

6 – Cancellation and No-show Policy

Withdrawn or unoccupied stands result in forfeiture of any payments made for stand hire. If an exhibitor fails to occupy their stand 24 hours before the event’s opening, the Organizer may reallocate it without refund or compensation. Full refunds are issued if the Organizer cancels the event. For Force Majeure cancellations, only incurred costs are retained, and the remainder is refunded. Postponements will result in transfer of payments to the new event date.

7 – Pricing Adjustments

Stand pricing is set by the Organizer and subject to change based on material, labour, transport, service costs, taxes, and other charges.

8 – Payment Terms

Payments for stand hire and additional charges must be made by the dates and methods specified by the Organizer in the contract. Late contract signees must pay any due amounts as of the contract signing date.

9 – Non-Payment Consequences

Failure to adhere to payment deadlines and methods results in application of the withdrawal conditions in Section 6, with the exhibitor bearing debt-collection costs.

10 – Stand Allocation

Stand locations are at the Organizer’s discretion, considering exhibitor preferences, product/service nature, stand design, contract signing date, and exhibitor seniority. The Organizer may change the requested area size/layout without allowing contract termination. Stand layouts provided to exhibitors are approximate and subject to change. Disputes over stand locations must be raised within one week of layout receipt; afterwards, the proposed location is considered accepted. Previous participation does not guarantee specific stand locations or priorities in future events.

11 – Stand Installation and Decoration

Exhibitors must install stands as per the plans approved by the Organizer. With prior written consent from the Organizer, exhibitors can construct multi-level stands, adhering to guidelines in the Exhibitor’s Manual. The Organizer provides standards for such constructions upon request. Exhibitors are accountable for decorating their stands, ensuring compliance with public safety regulations, and following the Organizer’s overall design and signage guidelines. The Organizer sets rules for displaying visual information, using sound, light, and audio-visual techniques, and conducting shows, promotions, surveys, or polls within the Exhibition. Photography and sound recording are also subject to the Organizer’s regulations. The Organizer can demand modification or removal of any setup that negatively impacts the Exhibition’s appearance, neighbouring exhibitors, or the public. Withdrawal of approval may occur if any installation disrupts the Exhibition or other exhibitors.